Waiting, without the wait.
REDY replaces the waiting room with information. Customers take a ticket from a kiosk or their phone, follow their place in line in real time, and get called exactly when it's their turn — no standing required.
Queues, organized.
REDY is designed to reduce queues and improve the quality and speed of customer service — for the person waiting, and the team calling them forward.
Take a ticket, anywhere
Reserve or retrieve a ticket through a ticket dispenser or straight from a smartphone — no app install required.
Track it in real time
Monitor call status on the waiting room indicators, or remotely from a smartphone — from anywhere.
Called automatically
REDY automates the call and prioritizes clients by service, routing each one to the right counter or room.
From ticket to service, in five steps.
The same process, whether the client is standing at a kiosk or waiting from the other side of town.
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01
Ticket pick-up
The client takes a ticket on their mobile device through the REDY.to app, or at the ticket dispenser, and enters the queue.
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02
Waiting
The client waits for their number to be called — following the order on the waiting room screens, or remotely through the app.
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03
Calling customers
Counter staff monitor waiting lines by service and call clients forward. REDY determines the next client by priority and arrival order automatically.
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04
The client is called
The ticket number appears on the LED display and/or TV screens, and the client gets a notification on their mobile device.
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05
Supervision & management
Management staff monitor the waiting room live, review archived data, and manage system operation from the office.
Built for the future of waiting rooms.
REDY connects waiting rooms so every client gets equal, high-quality, timely service — regardless of location.
No installation
Built on web technologies — accessible from almost any device, with nothing to install.
Real time & Notifications
Clients and service providers see the state of the queue at any moment, not after the fact. Automated confirmations, alerts and reports sent by email and Slack — to clients and to staff.
Information exchange
Enable structured information exchange through configurable forms for administrative data, customer feedback, and other business processes. Automated ETL integrations ensure reliable synchronization with third-party systems and enterprise applications.
Scalability & Availability
Designed to scale effortlessly from a single location to enterprise deployments with hundreds of branches, delivering the same performance and user experience at every size. Cloud-ready architecture ensures high availability, security, and reliability, with support for modern authentication standards, including Single Sign-On (SSO).
Multi-language & Accessibility
Serve clients and staff in the language they're comfortable in with system-wide language switching. The platform is designed for accessibility, offering screen reader compatibility, full keyboard support, and mobile accessibility features in line with modern accessibility best practices.
Modular Design & Digital Signage
Easy to integrate, customize, and expand as your locations and services grow. Compatible with most digital signage solutions while also including built-in digital signage capabilities, such as scheduled image and video playlists and centralized content management across all displays in the system.
Online, offline, or both.
REDY can be implemented in several ways, depending on what your location actually needs — from a fully connected setup to one that keeps working when the internet doesn't.
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Online mode Cloud
No extra equipment required in the basic setup. Add a ticket dispenser and displays whenever you need them.
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Offline mode Local
Runs without internet access, with equipment installed on site. Clients take a ticket at the dispenser rather than through the app.
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Combined mode Hybrid
Local operation continues even if the connection drops — while clients keep tracking their ticket through the REDY.to app.
Recent updates from REDY
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Let's get rid of your waiting room.
Tell us about your location and we'll help you figure out which mode of REDY fits it best.
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Emailinfo@redy.to
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Phone+385 (0) 98 808 154
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CompanyNULTA DIMENZIJA d.o.o. — Pavla Stoosa 3, 10412 Gornja Lomnica, Croatia