Waiting, without the wait.
REDY replaces the waiting room with information. There is no need to stand in line. REDY is a modern queue management and customer experience platform, designed to scale from a single branch to a nationwide network of locations. Online or offline. With physical equipment or fully digital.
Queues, organized.
REDY is designed to reduce queues and improve the quality and speed of customer service — for the person waiting, and the team calling them forward.
Take a ticket, anywhere
Reserve or retrieve a ticket through a ticket dispenser or straight from a smartphone — no app install required.
Track it in real time
Monitor call status on the waiting room indicators, or remotely from a smartphone — from anywhere.
Called automatically
REDY automates the call and prioritizes clients by service, routing each one to the right counter or room.
From ticket to service, in five steps.
The same process, whether the client is standing at a kiosk or waiting from the other side of town.
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01
Ticket pick-up
The client takes a ticket on their mobile device through the REDY.to app, or at the ticket dispenser, and enters the queue.
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02
Waiting
The client waits for their number to be called — following the order on the waiting room screens, or remotely through the app.
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03
Calling customers
Counter staff monitor waiting lines by service and call clients forward. REDY determines the next client by priority and arrival order automatically.
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04
The client is called
The ticket number appears on the LED display and/or TV screens, and the client gets a notification on their mobile device.
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05
Supervision & management
Management staff monitor the waiting room live, review archived data, and manage system operation from the office.
Built for the future of waiting rooms.
REDY connects people, locations and systems so every customer receives the same high-quality, timely service – regardless of location.
No installation
A web-based platform accessible from almost any device. No installation, no dedicated software and no unnecessary complexity for users.
Real-time information & notifications
Customers and staff can see the current queue status at any time. Automated confirmations, alerts and reports are delivered via email and Slack – to the right person, at the right time.
Information exchange
Configurable forms enable the collection of administrative data, customer feedback and other business information. Automated ETL integrations provide reliable synchronization with external systems and business applications.
Scalability & availability
From a single location to hundreds of branches – REDY grows with your business. Its modular architecture provides high availability, security and reliability, with support for modern authentication standards, including SSO.
Multilingual & accessible
Serve customers and staff in the language that works best for them. REDY supports multilingual interfaces and accessibility features, including screen readers, full keyboard navigation and mobile accessibility capabilities.
Modular design & digital signage
Adapt REDY to your locations, services and workflows. Built-in digital signage enables centralized content management and scheduled display of images, videos and other information across all screens in the system.
IT / Security
Secure. Reliable. Integrable. REDY is designed for business-critical environments, with support for data governance, cloud or on-premise deployment, backup and disaster recovery, encryption, authentication, authorization, audit logs, API integrations, GDPR, monitoring, SLA and customer support.
Enterprise platform
One platform for an unlimited number of locations. Centralized management, analytics, user roles and permissions, remote administration, system and equipment monitoring, API integrations and automated synchronization. Public-facing interfaces can be easily customized to match your brand identity.
Support & SLA
One partner for your entire network – from implementation and training to helpdesk, remote support, maintenance, on-site service, replacement equipment, monitoring and upgrades. Choose from Standard, Business and Enterprise SLA packages.
Partner network
REDY is already present across multiple European markets, supported by local partners and an international partner network. Multilingual support is available across Slovenia, Serbia, Bulgaria, Greece, Romania, Kosovo and North Macedonia.
Upgrade your existing system
You do not have to replace everything you already have. REDY is hardware-independent and, subject to minimum technical requirements, allows you to maximize your existing infrastructure and equipment while upgrading only the software layer.
Turnkey solution
A complete solution from a single partner – covering hardware, software, maintenance and integration with your existing systems. Faster implementation, less coordination and one partner responsible for the entire solution.
Online, offline, or both.
REDY can be implemented in several ways, depending on what your location actually needs — from a fully connected setup to one that keeps working when the internet doesn't.
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Online mode Cloud
No extra equipment required in the basic setup. Add a ticket dispenser and displays whenever you need them.
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Offline mode Local
Runs without internet access, with equipment installed on site. Clients take a ticket at the dispenser rather than through the app.
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Combined mode Hybrid
Local operation continues even if the connection drops — while clients keep tracking their ticket through the REDY.to app.
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Let's get rid of your waiting room.
Tell us about your location and we'll help you figure out which mode of REDY fits it best.
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Emailinfo@redy.to
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Phone+385 (0) 98 808 154
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CompanyNULTA DIMENZIJA d.o.o. — Pavla Stoosa 3, 10412 Gornja Lomnica, Croatia